Refunds & cancellation

Gifts and patronage are voluntary and non-refundable once accepted; monthly patronage may be cancelled with effect from the end of the current billing period. A gift or contribution is a voluntary transfer from a Patron to a Muse. Once processed it is final and non-refundable, and it creates no obligation of any kind for the Muse. Where a payment was made in error, was unauthorised, or the underlying charge is reversed by the payment provider, write to the concierge desk and we will review it.

Monthly patronage renews automatically until cancelled. You may pause or cancel from your dashboard at any time; the current period is not refunded and no further amount is taken. Patronage is voluntary support and never purchases personal access or services.

Muse subscriptions may be cancelled at any time; cancellation takes effect at the end of the current billing period and there are no partial refunds. Muse plans (FREE, AMORE and ÉLITE) bill in advance on a monthly cycle. Cancel at any time from your account; membership continues to the end of the paid period and fees already billed are not refunded. Membership fees are separate from gifts and are never transferred to a Muse.

Items are fulfilled by the house or boutique offering them, and their own returns terms apply. Éclat routes deliveries through the concierge relay so a Muse's address is never revealed. If a parcel is lost or arrives damaged, contact the concierge desk and we will coordinate with the house.

If you believe a charge is incorrect, write to us before contacting your bank — we resolve almost everything within two business days. Chargebacks raised without contacting us first, and any pattern of excessive chargebacks, lead to suspension or termination of the account and permanent loss of access.

Write to concierge@eclatdesirs.com with the date, amount and reference of the payment. We answer every request personally, usually within two business days.